Friday I was... or was it Saturday?... no, that's right, it was Friday. Time flies and all that. Anyway. I was on the phone with my niece, trying to brainstorm about what to get my sister (which would, obviously, be her mother... funny how that works) for her birthday. We had gotten together on this pretty much at the last possible minute, so time was of the essence. I was relieved to find out that my niece has her checking account at the same bank I do. This meant that I could utilize their lovely little online feature, wherein one can enter the account information of another Bank of America account holder and transfer money to that account from one's own account. Instantly. With no fee attached. Isn't that great?
Yeah, when it freakin' WORKS...
So there we are, she at Pier 1 and me in front of my computer hundreds of miles away. I'm on the Pier 1 website, picking out things and sending her scurrying all over the store to find out if they have them in stock at her location. Bless her heart. Finally, we have the goodies in hand. I login to my online banking to transfer the money to her so she can write a check without it bouncing like a rubber biscuit (anyone remember THAT?) and get out of Pier 1 in one piece. Those salesgirls are deadly.
Here's where the fun began.
I go to the 'transfer funds' page, enter in my niece's account info... it rejects it. Says the information entered cannot be validated, blah blah blah. Now, I know this stupid thing CAN work, because I set up a transfer account to my mother's account a couple of months ago, so that if/when I need to send her money, I can zip it right over. For some reason, though, the computer picked that minute to hate my guts and livers (another reference that a lot of people probably won't get, but that's okay... we'll just say that makes me, um... unique. Yeah, that's it.). Or my niece's guts and livers. I'm betting it was me. I have that effect on people, so it was only a matter of time before it spread to technology.
Anyhooooooooo.
I tried to input the information a few times, thinking maybe it would just get sick of me doing it over and over and finally fall over in submission, but no. It held firm and kept flipping me the virtual bird. What's a sister on a birthday mission to do?
Call the local branch of my bank, of course.
(...)
I don't know where they find the employees that I run into in the commercial world, but I have to assume they were both recruited and hired by a transient band of syphilitic monkeys in the middle of a Jim Beam bender.
See, I called the local branch and got random dude. I explain to dude the situation. He sits there (and I can SO picture the blank look on his face already) for a minute and then says to me 'So you're trying to get into someone else's bank account? Um... you can't do that'.
No, EINSTEIN, I'm not trying to pilfer her account, I'm trying to insert money INTO it. You know, we internet hackers with a criminal bent just do that ALL the time. Jesus. In the first place, if I WERE trying to get into her account, do you think I'd call to TELL you about it? In the second place, what part of 'use the online banking transfer funds function' didn't you understand? Am I not speaking s-l-o-w-l-y enough for you? Should I speak louder? Like, oh, say... in your EAR while standing on your NECK?
Gah.
As I was saying. I calmly explained, AGAIN, to random dude that I was trying to use the online banking to get money to my niece. He informs me that's not possible. I inform him that, according to his OWN COMPANY'S website, it certainly IS possible. I also inform him that I've done it before, when I gave my mother some money for one of those damned infomercial iron thingies. (You know, the ones where you just hand up the shirt, then run the thing down the shirt and VOILA! No more wrinkles! Yeah, that one. What can I say? She wanted one.) I end up having to walk the syphilitic monkey's mascot through the process of transferring funds online, complete with answering questions and guiding him through a series of links to illustrate the point. Finally... FINALLY... he gets it. Kind of. More or less. He can't get it to work, but he facilitates the transfer manually through the bank computer.
Now, here's the irony. He grills me intensively for a good 3 minutes, asking me for things like the amount of my last deposit (jesus, I don't know... I've slept since then) and the amount of the last bill paid from my account. Um, Brainiac? If I'm a hacker and in someone's account, can't I get that information off the fucking SCREEN RIGHT IN FRONT OF ME? All that it proves, if I answer those questions correctly, is that I'M NOT BLIND!
So, the irony thing? I kind of strayed for a second there. It's a me thing. After he decides that I am, in fact, the owner of the account, he informs me that he's gone ahead and initiated the transfer (no, he didn't use the word initiated... that was me taking artistic license. I don't think he could pronounce initiated, much less use it in a sentence.), BUT... and here's where he cracks me up... he wants to make it clear to me that this won't happen again because they're not supposed to do things like this over the phone.
Oh, I see... helping a customer over the phone is off limits, but remaining completely ignorant to some of the basic services offered by your employer? THAT is totally okay. We're fine with that. Really. The guy is suddenly oh so concerned with company policy when a)he's already BREAKING it, and b)I'm pretty sure that company policy also covers, somewhere in its handbook, the requirement that the employees know their ass from a jell-o mold.
I swear, some days I think that the only purpose humanity serves is to make God point and laugh...
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